What is your return policy?
Returns: If you are not completely satisfied with your order you may return it within 30 days of the purchase date for a refund. If the return is processed after 30 days, no refunds will be made. Items must be in resellable condition and in the original packaging. A 15% RESTOCKING FEE WILL APPLY FOR ALL RETURNS. Shipping and handling charges will not be refunded. Return shipping to Buyonline.com will be at customer expense. Hint: To speed processing time please write 'RETURN' visibly and clearly on the outside of the package. All Returns and Exchanges must be accompanied by the original packing slip and a completed Return and Exchange Form Buyonline.ecrater.com [Order Number Here] [Address Here]
How do I know if my order has been shipped?
You will automatically be sent a confirmation email when your order has been processed and shipped. You can check on the status of your order by clicking on the link in the confirmation email.
Which forms of payment do you accept?
Which forms of payment do you accept? We proudly accept VISA, MasterCard, American Express, and Discover credit cards on our website through PayPal. Please note that you do not need a PayPal account to pay with your credit card. PayPal is the quickest and most secure way to procces your order. We will also accept Postal Money Orders, Cashiers Checks, and Personal Checks as payment. ***Please note that your order WILL NOT SHIP until your payment clears the bank.***
How come I haven't received my order yet?
I got a confirmation email that my order has been processed and shipped, but I still have not received my order. What's the problem? Please note that shipping times are approximate and may vary depending on location. Please allow a full two weeks for arrival. If you still haven't received your order please verify the shipping address and contact us via email or phone.
When will my order arrive?
USPS First Class Mail - 3-5 days **APPROXIMATE** USPS Priority Mail - 2-3 days **APPROXIMATE** UPS 2nd Day Air - 2 days if order placed before 2 p.m. EST UPS Next Day Air - 1 day if order placed before 2 p.m. EST
What if I received a defective item or my order is wrong?
Defective Items or Wrong Items Sent: If the item you receive is defective and a replacement is available, you may return it for an exchange. The exchange will be shipped only after the defective item is returned. Return shipping fees will not be refunded. Exchange item will be shipped out at no charge. No restocking fee will apply for defective items or wrong items shipped. If a replacement item is not available you may return the item. You will be refunded the full cost of the item only. Any shipping charges or shipping costs incurred by customer WILL NOT be refunded. All Returns and Exchanges must be accompanied by the original packing slip and a completed Return and Exchange Form NoDeadCell.com [Order Number Here] [Address Here]